Return Policy

Effective Date: This Return Policy is effective as of your first order and applies to all purchases from Grozelondhikio.

This Return Policy describes in detail the terms and conditions under which Grozelondhikio ("we," "us," or "our") handles returns, refunds, replacements, and cancellations for bouquets, floral arrangements, custom designs, and related products and services ordered through our website at grozelondhikio.world, by phone, in person at our studio at 347 E 85th St, New York, NY 10028, United States, or by any other means. Please read this policy carefully before placing an order. By placing an order, you acknowledge that you have read, understood, and agree to this Return Policy. If you have any questions, please contact us before completing your purchase.

Nature of Our Products

Flowers and fresh floral arrangements are perishable, living products. Once delivered or picked up, they are subject to natural wilting, environmental factors (including temperature, humidity, and light), and the care they receive. We take great care to ensure that all bouquets and arrangements leave our studio in excellent condition, using quality flowers and proper handling. However, because of the perishable nature of our products, we generally do not accept returns of delivered or picked-up floral orders in the same way that non-perishable goods might be returned. We cannot accept physical returns of flowers that have already been delivered or picked up, as they cannot be resold or reused. Exceptions to our no-return policy may be made in our sole discretion in cases where the product was significantly damaged in transit, incorrect items were delivered (e.g., wrong bouquet type or size), or the product did not materially meet the description provided at the time of order. In any such case, you must contact us within a short period—typically within 24 to 48 hours of delivery or pickup—and provide your order details, a description of the issue, and, where possible, photographs so we can assess the situation and determine an appropriate resolution (such as a partial or full refund or a replacement, as described below).

Eligibility for Refunds or Replacements

We may offer a full or partial refund, or a replacement bouquet or arrangement, at our sole discretion, in the following circumstances: (1) Significant damage or defect: The bouquet or arrangement was significantly damaged, defective, or not in acceptable condition at the time of delivery or pickup (e.g., severe wilting, broken stems, or obvious quality issues that occurred before or during delivery). (2) Wrong product: The wrong product was delivered (for example, a different bouquet type, size, or style than what was ordered). (3) Non-delivery or significant delay: The order was not delivered within the agreed or a reasonable time frame, and the delay was due to our error or the error of our delivery partner (subject to any force majeure or circumstances beyond our control). (4) Other circumstances: We may, in our discretion, determine that a refund or replacement is appropriate in other exceptional circumstances. We do not offer refunds or replacements in the following situations: (a) customer change of mind after the order has been fulfilled, delivered, or picked up; (b) minor or natural variations in color, flower type, or stem count that can occur with fresh, seasonal, or natural products; (c) issues arising from improper care of the flowers after delivery (e.g., lack of water, exposure to extreme heat or cold, or failure to follow care instructions); (d) delivery attempts that failed because the recipient was not available, the address was incorrect or incomplete, or access was denied; (e) orders that were correctly fulfilled as described at the time of order. Custom orders, event orders (including weddings and corporate events), and large or bulk orders may be subject to separate cancellation and refund terms as agreed in your order agreement, quote, or contract at the time of booking; such terms will take precedence over this policy to the extent of any conflict.

How to Request a Refund or Replacement

To request a refund or replacement, you must contact us as soon as possible after delivery or pickup—ideally within 24 to 48 hours. You can reach us by phone at +1 212 879 1690 or through the contact form on our website at grozelondhikio.ddd. Please provide: (1) your name and contact information; (2) the order date and, if available, order number or reference; (3) a clear description of the issue (e.g., damage, wrong item, non-delivery); and (4) photographs of the product or situation, if applicable, to help us assess your request. We will review your request and respond within a reasonable time, typically within a few business days. If we approve a refund, it will be processed to the same payment method used for the original order, unless we agree otherwise in writing. Please note that refunds may take several business days (often 5 to 10, depending on your financial institution) to appear on your statement. If we approve a replacement, we will arrange for a new bouquet or arrangement to be delivered or made available for pickup at our studio as agreed. We reserve the right to request additional information or to decline a request if we determine that the circumstances do not warrant a refund or replacement under this policy. We also reserve the right to refuse a refund or replacement if we reasonably believe the request is fraudulent or abusive.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation eligibility depends on the status of your order: (1) Orders not yet prepared or shipped: If your order has not yet been prepared or dispatched for delivery, you may be eligible for a full refund. We will confirm the cancellation and process the refund in accordance with our standard procedures. (2) Orders in preparation or already shipped: Once we have begun preparing your order or have dispatched it for delivery, we may not be able to cancel it. In such cases, a partial refund may be considered at our discretion, or the order may proceed to delivery. (3) Same-day or urgent orders: For same-day or urgent delivery orders, cancellation may not be possible after a certain cutoff time (which we will communicate when possible). Please contact us as soon as you know you need to cancel. (4) Custom and event orders: Custom designs, event orders (e.g., weddings, corporate events), and large orders are typically subject to separate cancellation terms, including possible non-refundable deposits or cancellation fees, as set forth in your order agreement or quote. Please refer to that agreement for specific cancellation and refund terms. We encourage you to contact us with any cancellation request so we can work with you to find the best solution.

Non-Refundable and Non-Returnable Situations

We generally do not provide refunds or replacements in the following situations: (1) Change of mind after the order has been fulfilled, delivered, or picked up. (2) Minor or natural variations in the appearance of flowers, including but not limited to shade of color, slight differences in stem count, or seasonal availability substitutions that are reasonable and consistent with the product description. (3) Issues arising from improper care of the flowers after delivery or pickup, including but not limited to failure to add water, exposure to extreme heat or cold, or failure to follow care instructions provided with the order. (4) Failed delivery attempts due to recipient unavailability, incorrect or incomplete address provided by the customer, or inability to access the delivery location through no fault of ours. (5) Orders that were correctly fulfilled in accordance with the description and specifications provided at the time of order. (6) Any situation where we reasonably believe the request is fraudulent, abusive, or made in bad faith. Our determination in these matters is final. We reserve the right to refuse any refund or replacement request that does not meet the criteria set forth in this policy.

Refund Processing and Timing

Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your financial institution; typically, refunds are reflected within 5 to 10 business days, but in some cases it may take longer. We are not responsible for delays in the crediting of funds by your bank or card issuer. If you have not received your refund within a reasonable time, please contact us and we will assist where we can. If a refund is approved for an order paid by cash or another method, we will work with you to arrange the refund in an appropriate manner. Replacement orders will be scheduled for delivery or pickup as agreed; delivery fees for replacements may be waived or charged at our discretion depending on the circumstances.

Contact Us

For any questions about this Return Policy or to request a refund, replacement, or cancellation, please contact Grozelondhikio as follows: By mail: Grozelondhikio, 347 E 85th St, New York, NY 10028, United States. By phone: +1 212 879 1690. Through our website: Use the contact form available at grozelondhikio.ddd. We are committed to resolving legitimate concerns in a fair and timely manner and will work with you to address any issues that fall within the scope of this policy.