Privacy Policy

Effective Date: This Privacy Policy is effective as of the date of your first use of our website or services and applies to all visitors and customers of Grozelondhikio.

This Privacy Policy describes in detail how Grozelondhikio ("we," "us," or "our") collects, uses, discloses, stores, and protects your personal and non-personal information when you access our website at grozelondhikio.world, use our floristry and bouquet design services, place orders for luxury bouquets or floral arrangements, request custom designs, arrange for delivery or pickup at our New York studio located at 347 E 85th St, New York, NY 10028, United States, or otherwise interact with us. We are committed to transparency in our data practices and to handling your information in accordance with applicable data protection laws. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with this policy, please do not use our website or services.

Scope and Applicability

This Privacy Policy applies to all information collected through our website grozelondhikio.world, including but not limited to information you provide when placing an order for bouquets or floral arrangements, filling out our contact form, subscribing to communications, or visiting our pages. It also applies to information we collect when you communicate with us by phone, in person at our studio, or through any other channel. This policy does not apply to information collected by third-party websites, applications, or services that may link to or from our site. We encourage you to review the privacy policies of any third-party sites you access.

Information We Collect

We collect information that you provide directly to us and information that we obtain automatically when you use our website or services.

Information you provide: When you place an order for bouquets, floral arrangements, or custom designs, we collect your name, billing and delivery address (including recipient address if different), telephone number, email address, and any special instructions or preferences you provide (e.g., flower preferences, delivery dates, gift messages). When you contact us through our contact form or by phone, we collect the content of your message and your contact details. If you consent to marketing communications, we collect your email address and any preferences you indicate. Payment information (such as card details) may be collected by us or by our secure payment processors; we do not store full card numbers on our servers beyond what is necessary for transaction processing as permitted by applicable standards.

Information collected automatically: When you visit our website, we and our service providers may automatically collect certain technical and usage information, including your IP address, browser type and version, operating system, device type, referring URL, pages viewed, date and time of access, and clickstream data. This information is collected through cookies, log files, and similar technologies as described in our Cookies Policy. We use this information to operate and improve our website, to analyze trends, and to ensure the security of our systems.

Legal Basis for Processing (Where Applicable)

Where required by applicable law (such as in certain jurisdictions outside the United States), we process your personal information on the following bases: (1) Performance of a contract: Processing necessary to fulfill your orders for bouquets and floral arrangements, to arrange delivery or pickup, and to provide the services you have requested. (2) Consent: Where you have given clear consent, for example for marketing communications or for non-essential cookies. (3) Legitimate interests: Processing necessary for our legitimate business interests, such as improving our website and services, preventing fraud, and ensuring security, where such interests are not overridden by your rights. (4) Legal obligation: Processing necessary to comply with applicable laws, regulations, or legal process.

How We Use Your Information

We use the information we collect for the following purposes: to process and fulfill your orders for bouquets, floral arrangements, and custom designs; to communicate with you about your orders, including order confirmations, delivery or pickup arrangements, and any issues that may arise; to arrange delivery to your specified address or to facilitate pickup at our New York location at 347 E 85th St, New York, NY 10028; to respond to your inquiries submitted through our contact form or by phone; to send you administrative information, such as updates to our terms or policies; to send you marketing or promotional communications only where you have opted in, and to allow you to unsubscribe at any time; to improve our website, floristry services, and customer experience; to detect, prevent, and address fraud, security issues, or technical problems; to comply with legal obligations and to enforce our Terms of Use and other agreements; and for any other purpose disclosed to you at the time of collection or with your consent. We do not sell your personal information to third parties for their marketing purposes.

Sharing and Disclosure of Information

We may share your information in the following circumstances: (1) Service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery or courier services, website hosting, analytics, and customer support. These providers are contractually obligated to use your information only as necessary to provide the services and to protect your information in accordance with applicable law. (2) Legal requirements: We may disclose your information if required to do so by law, court order, subpoena, or governmental or regulatory authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a legal process. (3) Business transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction, subject to the same privacy commitments. (4) With your consent: We may share your information with third parties when you have given us explicit consent to do so. We do not share your personal information with third parties for their own marketing purposes.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption of data in transit and at rest where feasible, secure access controls, regular security assessments, and training of personnel who handle personal information. Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. We encourage you to use strong passwords and to notify us immediately of any unauthorized use.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. Order and transaction records are typically retained for a period consistent with our business needs and applicable law (e.g., for tax and warranty purposes). Contact form submissions and correspondence may be retained for a reasonable period to respond to inquiries and to maintain a record of our communications. Marketing preferences are retained until you withdraw consent or unsubscribe. When we no longer need your information, we will securely delete or anonymize it in accordance with our retention policies and applicable law.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information: (1) Access: The right to request access to the personal information we hold about you. (2) Correction: The right to request correction of inaccurate or incomplete personal information. (3) Deletion: The right to request deletion of your personal information, subject to certain exceptions (e.g., where we are required to retain it by law). (4) Objection or restriction: The right to object to certain processing or to request restriction of processing in certain circumstances. (5) Data portability: The right to receive your personal information in a structured, commonly used, machine-readable format where applicable. (6) Withdraw consent: Where processing is based on consent, the right to withdraw consent at any time. (7) Complaint: The right to lodge a complaint with a supervisory authority in your jurisdiction. To exercise any of these rights, or to ask questions about this Privacy Policy or our data practices, please contact us using the contact details provided below. We will respond to your request within the time frame required by applicable law. You may also unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

International Data Transfers

Our business is based in the United States, and your information may be processed and stored in the United States or in other countries where our service providers operate. If you are located outside the United States, please be aware that the laws of the United States and other countries may not provide the same level of data protection as the laws of your country. By using our website or services or providing your information to us, you consent to the transfer of your information to the United States and other countries for processing and storage as described in this Privacy Policy. Where required by applicable law, we implement appropriate safeguards (such as standard contractual clauses or other mechanisms approved by relevant authorities) for such transfers.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at the address or phone number below. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as reasonably practicable.

Third-Party Links

Our website may contain links to third-party websites (for example, mapping services or social platforms). We are not responsible for the privacy practices of such third-party sites. We encourage you to read the privacy policies of every website you visit. This Privacy Policy applies only to information collected by us through our website and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Effective Date" or "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised Privacy Policy. If we make material changes that affect how we use your personal information, we may also notify you by email or by a prominent notice on our website, where required by applicable law.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices in connection with your bouquet orders, floral arrangements, or use of our floristry services, you may contact Grozelondhikio as follows: By mail: Grozelondhikio, 347 E 85th St, New York, NY 10028, United States. By phone: +1 212 879 1690. Through our website: Use the contact form available at grozelondhikio.ddd. We will respond to your inquiry as soon as reasonably practicable.